The company’s Executive Director, Operations, Mrs. Mary Adeyanju who spoke as part of the company’s activities to mark this year’s Customer Service week in various offices across the country said;
“our customers are our heroes – that’s why we don’t just pay lip Service to Customer Satisfaction; we go all out to meet and surpass their expectations”.Mrs. Adeyanju asserted that Consolidated Hallmark has a policy of putting customers first. She said they are the reason the company is in, and remains in business, hence their satisfaction through prompt claims settlement cannot be compromised.
According to her,
“our policy is simple; we place high premium on our Customers’ Satisfaction on all fronts. We put our Customers ahead because we can’t afford to kiss them goodbye. This year’s Customers Service Week is yet another opportunity to show our Customers how much they mean to us”, she said, adding that the rapidly expanding clientele base of the company over the years has drawn largely from various referrals from satisfied customers who continually pass the message on.