Tuesday, January 5, 2016
Turkish Airlines compensates passengers for delayed luggage
The decision to compensate the affected passengers was due to the intervention of the Nigerian Civil Aviation Authority (NCAA) on the matter.
According to the General Manager, Public Affairs, NCAA, Mr Sam Adurogboye, who made this known to journalists, on Tuesday, Turkish Airlines has compensated all the passengers whose luggage were delayed in the flight.
He added that the airline under the supervision of the Consumer Protection Officers (CPO) of the regulatory authority ensured that the passengers were paid full monetary compensation as contained in the Nigerian Civil Aviation Regulations (NCARs) and that a cargo flight and an Airbus were arranged to freight to Abuja, Nigeria, all contentious backlog of baggage which all the concerned passengers, have collected.
Adurogboye added that the compensation and transportation of the backlog of luggage of the affected passengers were contained in a report of the investigation carried out by NCAA over the recent tarmac invasion by Turkish Airlines passengers submitted to the Director General of NCAA, Captain Muhtar Usman.